RTK NET Help

RTK NET Help

Contacting Us

If you need help with any of the RTK Net databases, contact the RTK Net Helpdesk at OMB Watch (202-234-8494 9am-6pm ET Monday-Friday) or send email to: rtkhelp@rtknet.org

Error Messages

"Document contains no data" or "A DNS error has occurred" or "Remote server error"
RTK NET is unable to verify your computer's "address." RTK NET database searches will fail if the internet address of a caller's computer is unlisted or cannot be verified through a process known as a "reverse DNS lookup." RTK NET supplies a brief guide to Reverse DNS Lookup, including how you can fix the problem.
500
System overloaded. Please try your search again later. We apologize for the inconvenience.
404
Bad link. Please send a note to rtkhelp@rtknet.org with the URL of the bad page and we will fix the link.

For all other problems with databases, please send a note with a copy of the error message, including a description of the database you were searching at the time of the error.

Help Documents

Importing Search Results Into a Spreadsheet or Database - These step-by-step instructions will walk you through the process to pull your search results into a spreadsheet or database program (e.g., Microsoft Excel, Quattro Pro, Access).
Brief Guide to Reverse DNS Lookup - details how Reverse DNS errors occur, why, and how to fix them.

RTK NET is a project of OMB Watch
1742 Connecticut Avenue, N.W., Washington, D.C. 20009
202-234-8494 (phone)
202-234-8584 (fax)
rtkhelp@rtknet.org